Bad support

Very bad support, I had a deposit issue 2 times. The first time I could not make a deposit with a bank card, I needed to contact them multiple times (like 3 times) to report the same issue. They offered updates in email - they never sent any updates. The second deposit issue was with a crypto deposit, which just did not arrive at my account even though it was paid. I provided the support with all the details, they offered my update asap - they never keep their word. I needed to contact them multiple times. They are very slow with dealing with such issues, what should be absolutely the biggest priority as making deposit is the most important function, right? So I don't recommend this site at all. I never tried the withdrawal, but if this is their support quality, I can just imagine how it goes there. In a summary, their front-end customer support team cannot resolve anything, even though they are polite, they need to escalate the requests. The specific teams they are working with are don't caring at all about customer satisfaction, they are very slow and not keeping their word at all. I am looking for an alternative site, as this is not the quality I am looking for.