I stayed at a Spanish hotel for 2 weeks, I was supposed to stay one more week but the pandemic started and I had to leave but the hotel refused to pay me back. I called Booking.com, and the customer support told me, from that point they'll negotiate with the hotel about my refund. A while later booking.com called me and told me they don't have control over the hotel but they'll pay me back £30 as an apology. I'll start an official complaint about the hotel but before that I'll like to state my appreciation for booking.com.
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