Superbath.co.uk

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Unverified

Brand information not verified. Not a Kazan Business account. Business Page

Unverified

Brand information not verified. Not a Kazan Business account. Business Page

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Reviews (1)

mes197

Reviewed 1 month ago

DO NOT USE THIS COMPANY

This company is an absolute joke, do not buy from them. I placed an order on 7th Jan 2020, with the promise of 48hr dispatch. After a week, still nothing, so I chased it up a few times, to be told each time that it was just about to be dispatched - still nothing, so I cancelled the order, and got what I needed from elsewhere. Then inevitably, the order I had cancelled, arrived - 3 weeks after I'd placed the original order. Since then I have been trying to sort a return - I have been told that Brexit is causing issues with their courier/returns - it's been 3 months!!! They still will not process my return or issue a refund - I have been incredibly patient and reasonable, but they have done nothing to resolve the issue, and I've had enough. DO NOT ORDER FROM THIS COMPANY - their customer service is appalling, I have wasted a lot of time trying to resolve a problem of their making, and I suspect I will never get my refund.

The problem has been resolved through Kazan and the review is removed.

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Latest Reviews
Will not be using again and would not be recommending trade prices to anyone.

Will not be using again and would not be recommending trade prices to anyone. First issue was the order was shipped a whole week late. We would call up and they would say the order will be shipped today/tomorrow, today/tomorrow would pass and the order still had not shipped this happened 3 or 4 times without a reason it would always just be shipping today/tomorrow. Second issue was items missing from the order. Waste pipes and our "Free" radiator did not appear. We haven't even tried calling up for these items due to the shocking customer service and we needed our bathroom fitted sooner rather than later. It was much quicker to head to the local DIY shop to get the missing items. Third issue that ultimately is not trade prices issue, however, when they finally shipped our bathroom the shipping company failed to deliver the suite and had to try again two days later... absolute nightmare from start to finish. I recommend you use another company if you are reading this review.

DO NOT USE THIS COMPANY

This company is an absolute joke, do not buy from them. I placed an order on 7th Jan 2020, with the promise of 48hr dispatch. After a week, still nothing, so I chased it up a few times, to be told each time that it was just about to be dispatched - still nothing, so I cancelled the order, and got what I needed from elsewhere. Then inevitably, the order I had cancelled, arrived - 3 weeks after I'd placed the original order. Since then I have been trying to sort a return - I have been told that Brexit is causing issues with their courier/returns - it's been 3 months!!! They still will not process my return or issue a refund - I have been incredibly patient and reasonable, but they have done nothing to resolve the issue, and I've had enough. DO NOT ORDER FROM THIS COMPANY - their customer service is appalling, I have wasted a lot of time trying to resolve a problem of their making, and I suspect I will never get my refund.

useless

poor customer service

Quality products

the products are of very good quality and design. But I have to admit that the prices are very very high!

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