Spares2repair.co.uk

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Brand information not verified. Not a Kazan Business account. Business Page

Unverified

Brand information not verified. Not a Kazan Business account. Business Page

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Reviews (1)

sallyg

Reviewed 8 months ago

Be honest

Diabolical service. I paid extra postage for 2 day delivery for my part as we were going on holiday and needed it urgently. I was worried as no communication. I eventually after a few days got a reply and was told my part would be late but would definitely be delivered by Wed, this looked to be from the MD. I still had no tracking number by Tues late evening. I write again. No direct answer just saying it's been posted. No reply after many mails to ask they had sent next day delivery. Just fobbed off. Wed today I get a mail from Royal Mail. It's not coming till Thurs. I am mortified as I know have to incure costs to change our travel arrangements again. Why offer a service that can not be fulfilled and if it can't be fulfilled tell the poor customer so they can go elsewhere. I am utterly motified. Obviously they didn't have the part but still want your money. Note they refunded the extra postage cost, but I would have paid double for the part if it had come in time as advertised. NOT TO BE TRUSTED.

The problem has been resolved through Kazan and the review is removed.

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