Diabolical service. I paid extra postage for 2 day delivery for my part as we were going on holiday and needed it urgently. I was worried as no communication. I eventually after a few days got a reply and was told my part would be late but would definitely be delivered by Wed, this looked to be from the MD. I still had no tracking number by Tues late evening. I write again. No direct answer just saying it's been posted. No reply after many mails to ask they had sent next day delivery. Just fobbed off. Wed today I get a mail from Royal Mail. It's not coming till Thurs. I am mortified as I know have to incure costs to change our travel arrangements again. Why offer a service that can not be fulfilled and if it can't be fulfilled tell the poor customer so they can go elsewhere. I am utterly motified. Obviously they didn't have the part but still want your money. Note they refunded the extra postage cost, but I would have paid double for the part if it had come in time as advertised. NOT TO BE TRUSTED.
The problem has been resolved through Kazan and the review is removed.
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I ordered a Nikon camera kit and was promised 2 day shipment. After a week of excuses for non-shipment including blaming Canada Post I cancelled the order. Next 3 weeks were excuses for not processing my refund. When they finally said they processed a refund they lied and blamed the credit card company for not processing it. My credit card company is investigatin them. TOTAL SCAM! STAY AWAY FROM THIS COMPANY!
Unfortunately missed the delivery of my order, frantically rang Partyrama who answered really quickly. Explained the situation and within a click my order had been upgraded to be delivered the very next day, at no extra cost and on a Saturday now. The lady I spoke with was super lovely and understanding. Faultless customer service. Great range of products, cheapest on the internet also. Brilliant all round company. Can’t recommend them enough.
Don't believe a word when they try to tell you that they are experts in e-commerce. They could not build a fully 'functional' website which resulted in a substantial financial loss to my company. Please, please take my advice and go elsewhere and don't make the costly mistakes that i did by using this company. The most unreliable firm that i have ever dealt with in 25 years! Please avoid at all costs.