Account partially restricted

I've been with Neteller for 10 years until now I've always been satisfied I've had a lot of payouts at some casinos over the years and now that I had a good profit again and have paid the profit on Neteller, an account was restricted! I have to re-identify myself, I did that too, but it was not accepted. I will now call on my lawyer and notify the authorities as there is no further explanation from Neteller