bucky bingo withdrawal woes

scored a £1000 on spiñata grande and ordered the withdrawal. to my shock, suspension of my account followed. got to learn that i had closed my account with a sister site of theirs and that had messed it all up but how was i supposed to know that? It could easily been a 1 mark but their customer service reached out and compensated me which was nice. a lot nicer than what most people go through.