Britannia Rose

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Brand information not verified. Not a Kazan Business account. Business Page

Unverified

Brand information not verified. Not a Kazan Business account. Business Page

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Reviews (1)

sues

Reviewed 4 weeks ago

Don't use this company if you want your curtains to fit!!

After patiently waiting for 4 months for my curtains . . when they arrived they are too short. I have waited to see if they drop, they haven't! Customer services tell me that they have a tolerance of 2.5cm, I don't!! I would have liked my curtains to be the length I ordered They are 1cm short and have been hanging for several weeks now without any change to that fact! As they are for a bay window and need to 'sit' on the windowsill, I have spent a lot of money for curtains that look dreadful.

The problem has been resolved through Kazan and the review is removed.

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Latest Reviews
Don't use this company if you want your curtains to fit!!

After patiently waiting for 4 months for my curtains . . when they arrived they are too short. I have waited to see if they drop, they haven't! Customer services tell me that they have a tolerance of 2.5cm, I don't!! I would have liked my curtains to be the length I ordered They are 1cm short and have been hanging for several weeks now without any change to that fact! As they are for a bay window and need to 'sit' on the windowsill, I have spent a lot of money for curtains that look dreadful.

Absolute scammers!

Totally unresponsive scammers! I placed an order on 20 December. At the time of ordering all the products except one were listed ¨In Stock, shipping in 48h-72h¨ and one ¨In Stock, shipping in 6/7 days¨. Well, nothing has shipped yet. So I messaged them three days ago to follow up on the order and expected shipping date and they can´t even respond to my message, which I can see was received as it´s viewable on the Messages section of the order. The Sklum website looks nice with some lovely products but do yourself a favor and don't waste your time or money on these scammers! TCOUFIPCM

Poor Customer Services

Placed 2 orders on 5th December 2020, delivery stated 2 to 3 days, received one order yesterday and still waiting for the other order. I telephoned and customer service not taking calls, have emailed at least 5 times and have had no response whatsoever. I can not believe that no one has even replied, absolutely disgusting the way they treat their customers. I have emailed again asking for a full refund and still no response. Only use this Company if your prepared to wait for orders or refunds.......

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