Can not say anything wrong. I have used them for a ten year now and never faced with sth wrong. Just Airbnb host deposits are silly and a bit awkward to exchange money from hand.
The problem has been resolved through Kazan and the review is removed.
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I have never had a problem for 4 years. But I am a smart traveler who makes a great amount of research before booking. Anyways, last time my Hotels.com booking was cancelled with no reason or warning. I couldnt figure out why. I wrote customer service and waiting for an answer.