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O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding product
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O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding product
Three weeks ago, there was a 25% off promotion code on www.oneill.com, which triggered my interest in one of their boardshorts. I went ahead to buy them. I entered the code - but I had to switch computers before I finalized the purchase - and realized only after hitting the pay button that the promotion code was not applied. I would cancel the order and place it again ... if only such option was available on their site. Ok ... at least they have Customer Service - I thought at the time. I was trying to call them but as they state on their website: "In order for our staff to provide the quickest response time, we will not be holding phone hours for customer service. Please reach out via email with any questions." So, I wrote an e-mail to their e-mail address, as posted on their site. I waited for a few days, already received an update that my order was shipped ... but no response from Customer Service. I wrote again ... and again ... via e-mail and through their website. No response! I already received the item, three weeks have passed but O'Neill's Customer Service does not get back to me. In the meantime, I received a number of promotional emails from O'Neill. I liked the brand. I will not buy from them again. I do not want to support a business, which does not meet basic customer support standards.
The problem has been resolved through Kazan and the review is removed.None
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Three weeks ago, there was a 25% off promotion code on www.oneill.com, which triggered my interest in one of their boardshorts. I went ahead to buy them. I entered the code - but I had to switch computers before I finalized the purchase - and realized only after hitting the pay button that the promotion code was not applied. I would cancel the order and place it again ... if only such option was available on their site. Ok ... at least they have Customer Service - I thought at the time. I was trying to call them but as they state on their website: "In order for our staff to provide the quickest response time, we will not be holding phone hours for customer service. Please reach out via email with any questions." So, I wrote an e-mail to their e-mail address, as posted on their site. I waited for a few days, already received an update that my order was shipped ... but no response from Customer Service. I wrote again ... and again ... via e-mail and through their website. No response! I already received the item, three weeks have passed but O'Neill's Customer Service does not get back to me. In the meantime, I received a number of promotional emails from O'Neill. I liked the brand. I will not buy from them again. I do not want to support a business, which does not meet basic customer support standards.
I bought a jacket for my winter vacation from Go Outdoors and am very satisfied it. Despite the heavy rain, I never got wet!
